LogoWorks.com / Arteis INC - Logo Design Company Reviews and Resources at LogoDesign.org

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Average user rating from: 2 user(s)


Overall rating		2.1
Prices		2.0
Customer Service		1.5
Design Skills		3.0
Professionalism		2.0

We realize that in the graphic design world alot of things are subjective; what may be 'corporate' to one person may not be to someone else, and vice versa. So we request that you be very careful when submitting a negative review, were the designs you received really horrible, or were they just not to your taste?

Only review a company if you have personally had a design experience with them.

User reviews

DON'T USE LOGO WORKS!!!, Wednesday, 02 April 2008

Written by baker


Overall rating		1.0
Prices		1.0
Customer Service		1.0
Design Skills		1.0
Professionalism		1.0

From an email I sent to LogoWorks this morning:

First of all, I have to say that I’m appalled at the way your company has handled my problems. Please note that while I am livid now, none of my communications were meant to be aggressive. You are invited to look at Kristen’s emails or I will forward all to you at your request.

Ready? Here we go:

This all started when I signed into my account ( This email address is being protected from spam bots, you need Javascript enabled to view it ) to start a new project. The site told me I was missing some information – address, etc. When I tried to add the ‘missing’ information, the site advised that I couldn’t use the email address, because it was already being used by another account – mind you, I was already logged in.

So, I logged out and created another account using sales@ oldcompany.com, still the same problem. At that point I called your office. Whomever I spoke with, for some reason changed the baker@ oldcompany.com to maker@ oldcompany.com and took the payment – confirmation is 111-111 and set the password. However, since there is no email address for maker@, I emailed to ask someone to change the maker@ back to baker@.

The email I got back from Kristin was:

Dear Ben,

Thank you for your email. I am now showing that the email address for your account is This email address is being protected from spam bots, you need Javascript enabled to view it . Please contact us if this is not correct.

Thank you,
Kristen
Logoworks by HP

Of course, I’m not Ben, which was clear in my email, but that can slide. So, I had to email her back:

Kristin,

What's the password now? The password I was using with baker@ no longer works.

Her response was:

Dear [me!],

The password has not changed. It is case sensitive, so please be sure the caps lock is not on. There is also a link that you can click on to email you a new password.

Thank you,

Kristen
Project Manager

Umm, the password for maker@ or baker@? I found this email to be offensive if not rude. Kristin made NO EFFORT to solve my problem – it’s abundantly obvious to me, she wanted to get this off her plate (be done with it) rather than be of service to me.

So, I had to go the ‘lost password route’. BUT GUESS WHAT????? The new project wasn’t there! So again I email, asking for supervisor and/or an IT guy to get involved. Kristin’s response was:

Dear [me!],

We do not have record that you have started a new project for this account. The most recent project is for [some other company] which was finished in 2007. Please be sure to check and see if you signed up under a different email address. If you can provide a project number, I can also look that up.

Thank you,

Kristen
Account Manager

Ok, now your company is just looking stupid. So, again I emailed Kristin:

Kristin,

That's exactly the point!

The name of the company for the new project is [project name]

I left off the ‘Etc’ but she was able to find it. She emailed back with:

Dear [misspelling of my name],

The project for [project name] is under this email address: This email address is being protected from spam bots, you need Javascript enabled to view it You can access it with this temporary password: nY8x6476474. Please be sure to complete the needed information and submit it so we can begin the project.

Thank you,

Kristen

Nice name derivation! Loving it! However, when I log in there, I see that my billing information wasn’t accepted correctly so the project is a week old today, and no work has started.

Great designs. LogoWorks rocks!, Saturday, 22 September 2007

Written by George Ryan


Overall rating		3.3
Prices		3.0
Customer Service		2.0
Design Skills		5.0
Professionalism		3.0

Very nice site, the initial logo designs were great too.